FAQ

Shipping/Delivery

We ship and deliver our beautiful art prints worldwide.

Orders will typically take 3-7 business days to arrive. This may sometimes be a little bit longer if the order is a very large one or the destination is very far.

Delivery details will be provided in your confirmation email which you can then track your package with.

We use all major carriers, and local courier partners. Our main ones are DHL, Fedex and USPS.

Returns and exchanges

We always aim for make sure our customers love our products, but due to the made to order nature of the product we cannot allow returns of prints.

We have a no questions asked free express replacement policy if your order was damaged during transit. Please get in touch via email down the bottom and preferably include pictures of the damage. We will then arrange a replacement asap!

Product Questions

Our prints are fine quality matte art paper and our frames are a classic wooden frame with a satin finish. Both products are FSC certified and are eco-friendly.

Yes, over the years we've found it's best if we send the frames & prints separated to avoid damage. The prints will be in a envelope with your order you just need to open up the back of the frame and insert them. It's fairly simple but don't hesitate to contact us if you need help.

We use crystal clear plexiglass which tends to actually be more expensive than normal glass! It's more durable and has a better aesthetic to it.

Of course you can! If you forgot to add in a frame when making your original purchase you may head over here to view our frame collection.

Order

Yes we can make changes or cancel your order but we must be informed within 2 hours of it being placed.

If you could let us know within 12 hours the correct shipping address we can adjust it, otherwise we must wait for a failed delivery and for it to be returned to us to then send it to the correct address.

Has your question not been answered?

If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.

Email us for a fast response!

cs@itsalife.style

Fill out our contact form

Link